Privacy Policy

To provide you with products/services, we need your personal data. When you provide us with your personal data, we will do our utmost to protect the privacy of your data, and we would like you to be aware of the following:
"We" "Us", "Our" in this notice refers to Maybank Ageas Holdings Berhad, Etiqa Life Insurance Berhad, Etiqa General Insurance Berhad, Etiqa Family Takaful Berhad, Etiqa General Takaful Berhad, Etiqa Life International (L) Ltd or Etiqa Offshore Insurance (L) Ltd ("Etiqa"), including its branches in Malaysia and in other countries as well as its local and overseas subsidiaries or, as the context may require, any of them. "Maybank Group" in this notice refers to Malayan Banking Berhad, including its branches in Malaysia and in other countries as well as its local and overseas subsidiaries or, as the context may require, any of them.

We need your personal data:
- For identification purpose, and to authenticate communications with, and instructions received from, you;
- To fulfil legal and regulatory requirements obligations;
- For assessing your suitability with our products/services offered;
- For analysis and marketing purposes, so that we can develop and offer better products/services;
- To facilitate our operations, and for processing your transactions, and instructions;
- For recruitment and employment;
- For ensuring security of our premises and systems;
- For audit purposes;
- For information sharing with other insurers, takaful operators and any other information sharing systems, which may include credit-rating systems.

We will collect personal data shall which include but not limited to the following that will enable us to:
- Identify you,;
- Keep in contact with you,;
- Assess your profile,;
- Fulfill our legal and regulatory obligations,; and
- Record details of your transactions/communications with us,;
Your personal data shall include but not limited to the following:
Non-Sensitive Personal Information
- name and age;
- home/mailing address;
- NRIC/Passport No.;
- contact information, telephone number, e-mail address;
- biodata profile;
- photograph or video image;
- employment information;
- financial information;
- investment and risk preferences;
- vehicle registration;
- personal information of family members or next of kin/beneficiaries/nominees/trustees/ assignees; and/or
- such other personal information required (with your consent).
Sensitive Personal Information
- thumbprint or DNA profile;
- physical and/or mental health condition;
- religious belief;
- commission or alleged commission of any offence or contravention of law;
- expression of opinion; and/or
- such other sensitive personal information required (with your consent)
If you are supplying personal data of other parties such as your family members, legal guardians, nominees, directors, shareholders or officers, please do ensure that you have obtained their consent and bring this Privacy Statement to their attention.

Your personal data with us is obtained from various sources.
This includes:
- information provided by you or sources authorised by you;
- information obtained from legally and ly available sources;
- information released to us by the authorities/other persons, with or without your knowledge or involvement as part of our statutory functions and for recruitment purposes;
- biometrics, digital footprints, geolocations, video images and voice recordings obtained during your interaction with us, whether physically or through digital channels.

We will do our utmost to protect the privacy of your data, be it in physical or digital form. This includes having in place procedures and security measures that meet international best practices. These measures are regularly reviewed to ensure that they are effective and adequate. All our staff members and authorized third parties will be required to comply with these measures and practices.