Client Charter

The operator of MotorTakaful.com, Etiqa General Takaful Berhad, acknowledges the importance of developing a safe, secure and reliable online environment in the provision of the Internet business services. We are continuously striving to enhance our services to meet your expectations and are committed to delivering such services by ensuring that the following procedures are undertaken:

Keeping our customers' valued information secure has always been an integral part of our corporate policy. We are always continuously developing and implementing enhanced security measures. Our computer systems utilise secured encryption technology and authentication techniques to protect the confidentiality of your data and ensure a safe delivery channel of data transmission between you and Etiqa General Takaful Berhad. We have implemented robust security measures and procedures to minimise the risk of unauthorised access to your confidential information.

As users of our system, you are highly advised and are reminded to keep your password(s) strictly confidential. Never write them down or share the details with anyone. You should be careful that the details of your password(s) are not compromised by ensuring that you do not knowingly or accidentally share, provide or facilitate unauthorised use of it. Please ensure that other users are not observing your PC screen whenever you are signing in to our system. With these measures in place, the security of our computer systems aligns with the high industry standards upheld by reputable financial institutions. For further information, please refer to our Terms and Conditions.

We are committed to safeguarding the confidentiality of your personal information, protecting it from loss, misuse, or unauthorised access. Please be advised that we will never request personal information from you unless you have willingly consented to provide it.

For further details on our commitment towards ensuring our customers' privacy, please refer to our Privacy Policy.

Etiqa General Takaful Berhad is committed in providing reliable and quality services to you. We are committed to continuously training our staff to ensure that they possess necessary skills and expertise to serve you effectively. We are also continuously investing in new products and information technologies to enable the delivery of quality services which are reliable and are best suited to your needs. We have structured our operations to achieve a more streamlined and automated process, while maintaining the flexibility to cater to each individuals' needs.

We are committed to providing fair and accurate disclosure of our products and services, ensuring that all descriptions and details offered online are neither misleading nor false. To maintain accuracy, the content of this Website will be periodically reviewed and updated. For further information, please refer to the Terms and Conditions.